Last Updated: October 2026
At Kelifta, we take care to pack and dispatch your products carefully. This policy explains how orders are processed, shipped, and delivered.
We deliver our products across India, subject to courier service availability at the delivery address.
Orders are processed after successful payment confirmation. Processing times may vary depending on product availability, order volume, and other operational factors.
The estimated delivery time is generally 2–5 business days after dispatch, depending on the delivery location and courier service.
Delivery timelines are estimates and are not guaranteed. Delays may occur due to weather conditions, courier disruptions, public holidays, or other circumstances beyond our control.
Shipping charges, if applicable, will be displayed at checkout or communicated before the order is confirmed. Free shipping may be available on eligible products, as specified on the relevant product page or at checkout.
Some Kelifta products contain live cultures or require specific handling and storage. Customers should follow the product-specific instructions provided with their order to ensure proper care.
Customers are responsible for providing a complete and accurate shipping address and valid contact details when placing an order.
Incorrect or incomplete address information may cause delivery delays or unsuccessful delivery attempts. Additional charges may apply for address corrections or redelivery, where applicable.
Where tracking is available, shipment tracking details will be shared after dispatch. Customers can use these details to monitor their order’s delivery progress.
If your order is delayed or you experience a delivery issue, please contact us using the contact details provided on our website. Our team will review the available shipment information and assist you with the necessary updates.
For shipping, tracking, or delivery-related enquiries, please contact Kelifta by Feelogood Kefir through the contact details available on our website.