Last Updated: September 2026
At Kelifta, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, contact us, or use our services.
We may collect information that you provide when you:
– Create an account
– Place an order
– Contact us
– Submit an enquiry
– Subscribe to our newsletter
– Submit a review or feedback
– Make a bulk-order enquiry
This information may include:
– Name
– Email address
– Phone number
– Billing address
– Shipping address
– Order details
– Payment-related information
– Enquiry details
– Business information for bulk orders
We may also collect limited technical information automatically when you visit our website, such as your device, browser, IP address, pages visited, and website activity.
We use your information to:
– Process and deliver your orders
– Confirm payments and orders
– Provide customer support
– Respond to enquiries
– Handle refunds and replacements
– Provide product guidance and support
– Manage your account
– Improve our website and services
– Send important order-related communications
– Send marketing communications when you have opted in
– Protect our website from fraud or misuse
– Meet applicable legal requirements
If you subscribe to Kelifta’s newsletter or agree to receive marketing communications, we may send you:
– Product updates
– Offers and promotions
– New product announcements
– Recipes and fermentation information
– Kelifta news and updates
You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication.
Our website may use cookies and similar technologies to improve your experience and understand how visitors use our website.
Cookies may help us:
– Remember your preferences
– Keep your shopping cart active
– Improve website performance
– Understand website traffic
– Improve our services
You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
We may share necessary information with trusted service providers who help us operate our business, including:
– Payment providers
– Courier and delivery partners
– Website and hosting providers
– Analytics providers
– Email and communication services
– Customer support services
We may also share information where required by law or when necessary to protect our rights and security.
Kelifta does not sell your personal information.
Payments are processed through secure third-party payment providers.
Your payment provider may collect and process payment information according to its own privacy policy.
Kelifta does not normally store complete credit card, debit card, or banking details.
We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.
However, no online system can be guaranteed to be completely secure.
We retain your information only for as long as reasonably necessary for purposes such as:
– Processing orders
– Providing customer support
– Maintaining business records
– Resolving disputes
– Meeting legal and accounting requirements
When information is no longer required, it may be deleted or anonymised where appropriate.
Depending on applicable law, you may have the right to:
– Request access to your personal information
– Request correction of inaccurate information
– Request deletion where applicable
– Withdraw consent for certain uses
– Opt out of marketing communications
To make a privacy-related request, please contact Kelifta.
Our website may contain links to third-party websites and services.
Kelifta is not responsible for the privacy practices or content of these external websites.
We recommend reviewing their privacy policies before providing personal information.
We may update this Privacy Policy from time to time.
Any changes will be published on this page with the updated date.
If you have any questions about this Privacy Policy or how your information is handled, please contact Kelifta through the contact details available on our website.